Last Updated: November 11, 2025
At Platinum Debt Solutions LLC (“Platinum Debt,” “we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, complete a contact form, or communicate with us by phone, email, or text.
By using our website or services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our site.
1. Information We Collect
We collect personal information directly from you and automatically through our website.
Information you provide:
Name
Email address
Phone number
Approximate amount of debt (entered in the contact form)
Any other details you choose to share via message or call
Automatically collected information:
IP address, browser type, device information, and usage data
Cookies or tracking pixels (e.g., for analytics and email capture)
We may use cookies to collect email addresses of visitors who consent to receive updates and marketing communications.
Credit-related information:
If you speak with an advisor and we need to review your credit, we will request your separate authorization before running any soft credit check. This is never done automatically through the website.
2. How We Use Your Information
We use your information to:
Contact you regarding your debt relief inquiry
Evaluate eligibility for our programs
Send you requested information or offers
Provide updates, reminders, and educational resources
Improve our website performance and user experience
Comply with legal or regulatory obligations
If you consent, we may also send you marketing emails or text messages about financial education, offers, or updates.
3. How We Share Information
- We may share your information with:
Service providers who help operate our website, deliver emails, process forms, or run analytics
Marketing partners (with your consent) to send relevant financial education content
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Attorneys or affiliated professionals to assist with debt settlement services
Legal authorities when required by law or court order
We do not sell or share personal information for unrelated marketing without your consent.
- We do not sell, rent, share, or otherwise disclose your mobile phone number or SMS opt-in data to any third parties for marketing or promotional purposes. Text message opt-in or consent information is only used to send communications you have consented to receive
4. Cookies and Tracking Technologies
We use cookies, tracking pixels, and analytics tools (e.g., Google Analytics, Facebook Pixel) to:
Understand visitor activity
Measure advertising effectiveness
Collect email addresses (with consent) for remarketing
You can disable cookies in your browser settings. Disabling may affect some website functions.
5. Text Messages and Communications
By submitting your phone number, you consent to receive calls and texts (including autodialed or prerecorded messages) related to your inquiry.
6. Data Security
We protect your information using:
SSL encryption for data in transit
Firewalls and access restrictions
Employee training and confidentiality controls
No system is 100% secure, but we take reasonable steps to safeguard your information.
7. Your Rights (California Residents)
Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to:
Know what personal data we collect and how we use it
Request deletion of your personal data
Opt out of data sharing for marketing
Receive non-discriminatory treatment for exercising your rights
To make a request, contact us at info@platinumdebtsolutions.com or call (888) 623-3121.
8. Data Retention
We keep your information only as long as necessary to fulfill the purpose for which it was collected or as required by law.
9. Text Messaging Consent & Use of Phone Numbers
When you voluntarily provide your phone number through the contact form on platinumdebtsolutions.com/contact/ and check the associated consent box, you agree to receive text messages from Platinum Debt Solutions. These messages may include both marketing (promotional offers and updates) and non-marketing communications (appointment reminders, service updates, informational messages).
Message and data rates may apply. You can reply STOP at any time to opt out of receiving further text messages. You may also contact us to request that your phone number be removed from our messaging systems. Your consent to receive text messages is not a condition of purchase or required for use of our services.
10. Children’s Privacy
Our website and services are not directed to individuals under 13. We do not knowingly collect information from minors.
11. Updates to This Policy
We may update this Privacy Policy periodically. The date above indicates the latest version. Updates will be posted here, and major changes may be communicated via email.
12. Contact Us
For questions or requests related to this Privacy Policy:
Platinum Debt Solutions LLC
4000 Barranca Pkwy, Irvine, CA 92614
Phone: (888) 623-3121
Email: [email protected]
Website: www.platinumdebtsolutions.com